You can ask us to delete the data our service holds about you: your
conversations, your phone number, your first name, your delivery address and
your order history.
How to ask
Write to contact@axyora.ai from any
email address, stating:
- the WhatsApp phone number you used to message the
restaurant. It is the only identifier that lets us find your data;
- the name of the restaurant, if you know it.
We reply within 30 days. We may ask you to confirm that
the number is yours: that is what stops someone having another person's
data erased.
What gets deleted
- your messages and their transcripts
- your first name and phone number
- your delivery addresses
- your baskets and orders
What may be kept, and why
Two categories fall outside deletion, for reasons that are not ours to set:
-
Accounting records. A restaurant is legally required to
keep a record of its sales. The data strictly necessary for that obligation
is kept for as long as it requires, then deleted.
-
Anything held by third parties. Messages on WhatsApp
belong to your chat thread, at Meta. Payments are kept by Stripe.
Deliveries by Uber. Those requests go to them, and we will tell you who to
contact.
Deleting a conversation on your side
Clearing the chat in WhatsApp removes it from your phone but does not erase
our records. If you want both gone, make the request above.