One request, one email
Deleting your data
Your conversations, your phone number, your first name, your delivery address and your order history: you can ask us to delete them.
LAST UPDATED: 1 AUGUST 2026How to ask
1
Write to contact@axyora.ai
From any email address you like.
2
State your WhatsApp number
The one you used to message the restaurant. It is the only identifier that lets us find your data. Add the name of the restaurant if you know it.
3
An answer within 30 days
We may ask you to confirm that the number is yours: that is what stops someone having another person's data erased.
What gets deleted
Your messages and their transcripts
Your first name and phone number
Your delivery addresses
Your baskets and orders
What may be kept, and why
Two categories fall outside deletion, for reasons that are not ours to set.
Accounting records
A restaurant is legally required to keep a record of its sales. The data strictly necessary for that obligation is kept for as long as it requires, then deleted.
Anything held by third parties
Messages on WhatsApp belong to your chat thread, at Meta. Payments are kept by Stripe. Deliveries by Uber. Those requests go to them, and we will tell you who to contact.
Deleting a conversation on your side
Clearing the chat in WhatsApp removes it from your phone but does not erase our records. If you want both gone, make the request above.