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Who commits to what

Terms of Service

These terms apply to two distinct audiences. Start with the one that concerns you.

LAST UPDATED: 1 AUGUST 2026
If you are ordering Your contract is with the restaurant, not with us. If you are a restaurant You own everything, and you are responsible for what you sell.

Axyora provides a service that lets a restaurant take orders over WhatsApp. These terms apply to two distinct audiences, and it helps to know which one you are.

Publisher

Axyora, a French société par actions simplifiée (SAS), SIREN 990 021 024, registered office at 200 rue de la Croix Nivert, 75015 Paris, France. Contact: contact@axyora.ai

If you are ordering

Your contract is with the restaurant, not with us. It sells, prepares and delivers. Axyora provides the conversation tool; we are neither the seller nor the courier.

Contact the restaurant about anything concerning:

Prices, products, allergens, availability Cancelling or amending a paid order A refund A delay, a mistake, a missing item

What you confirm is binding. Before any payment, the service shows you a summary: the items, the service type, the delivery address, the fees and the total. Payment is only offered after you explicitly confirm that summary.

An automated assistant. Your messages are handled by an automated system. It can get things wrong. The summary before payment is the moment to check, and it exists for that. If something does not match what you asked for, say so before you pay.

Allergens: if you have an allergy, call the restaurant. The service reports only what the restaurant has declared. When information is not available it tells you so and points you to the restaurant rather than guessing. Never rely on an absence of information.

If you are a restaurant

You own everything Your WhatsApp number, your WhatsApp Business Account, your display name, your conversations and your orders remain yours. You authorise us to act on your behalf; you assign us nothing. If you leave, you leave with all of it.
You are responsible for what you sell The accuracy of your menu, prices, allergens, opening hours and delivery area. The assistant only says what you have entered: a wrong price in your menu becomes a wrong price quoted to a customer.
Your third-party accounts stay yours WhatsApp Business Platform, Stripe and, where applicable, Uber Direct: you contract with them directly and pay their fees directly. We connect to your accounts with your authorisation.
Availability We run the service to the best of our ability, without guaranteeing uninterrupted availability. It depends on third-party services (WhatsApp, Stripe, the delivery provider) whose outages are outside our control.

What the service does not do

It only answers questions related to the order and the restaurant. It guarantees neither preparation time nor delivery time: the estimates shown come from the restaurant and the delivery provider. It stores no card details: payment is handled by Stripe.

Minimum age

The service is not intended for people under 15.

Governing law

These terms are governed by French law. Failing an amicable resolution, the French courts have jurisdiction. If you are a consumer, you keep the benefit of the protective rules of your country of residence and may bring proceedings before any court the law makes available to you.

Contact

A question about these terms? For an order, contact the restaurant.
contact@axyora.ai